Is my booking a private or shared transfer? All reservations are for private transfers and your party will be the vehicle’s only passengers. This means no queues, no waiting for other passengers to arrive and no additional stops.
Where will the driver meet my party? Where is the meeting point?
Tenerife North Airport and Gran Canaria Airport: The driver will be waiting in the arrivals hall, after your party has collected their luggage and cleared customs. He/She will be holding a sign with the Lead Passenger name provided to us at the time of booking.
Tenerife South Airport: Please go to our customer service office located in the airport (office No. 9), presenting the voucher you received by mail at reservation. Our hostesses will accompany you to your Taxi.
To the airport: If you are being collected from a hotel, the driver will meet your group in the hotel’s main lobby. If you are being collected from a private apartment or villa, please have your group waiting out front at the scheduled pick-up time. In other cases, please provide us with an address and specific details (plaza, square, landmark, etc.) of where you would like your group to be collected during the booking process.
Specific details for where to meet your driver and 24 hours assistance phone number are provided on your Booking Voucher.
